Frequently Asked Questions
Everything you need to know about your journey to timeless beauty.
Are Eternal Muse products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or exchange, provided at least 50% of the product remains.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer international shipping?
Yes, Eternal Muse ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.