Returns & Exchanges
At Eternal Muse, we want you to feel confident in your skincare ritual. If a product isn't the perfect fit for your beauty routine, you can return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Carefully place the unused or gently used products in their original packaging, ensuring all caps and seals are secure to prevent leaks during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing